FAQ & Site Info
We send email content to our customers as follows: Transaction emails, shipping notifications and special promotions.
We currently only accept credit card payments through PayPal. PayPal allows you to pay with either a credit or debit card without any extra charges!
You can contact us using our mail and change the shipping address, however this is only possible for orders that have not yet been shipped out.
The delivery cost depends on the shipment method you choose, the destination country that the package is going to, how many items you order and the total weight and volume (size) of the parcel. For Flat Rate Shipping, we ship your package by the HK Post service FREE.
Only those employees whom are responsible for handling your account have access to your information.
We use the latest in encryption technology, including 128-bit SSL encryption, to ensure that any sensitive information that you send to us via the Internet is protected from unauthorized interception. We employ the latest in firewall protection to prevent unauthorized access into our information storage areas.
We accept payment via PayPal only (in US dollars). At payment you have to specify currency - US dollars. The system will automatically provide converting of any currency. Orders can only be shipped to a verified address, please make sure that it is correct before payment.
Yes, you can use Visa, MasterCard, Discover, and American Express with PayPal.
No, DHL cannot ship to APO address or PO box
The company offers the following 3 types of delivery methods for your convenience: 1. Flat Rate Shipping: it may take 7 to 25-days,which includes: - Registered airmail (Hong Kong) RR**HK: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp - Registered airmail (China): http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0 - Signpost RR**SG http://www.singpost.com/ 2. Standard shipping (EMS) EE**CN, check it in http://ems.com.cn It may take approximately 6 to 8 business days for the delivery. Please note: For heavy parcels, or for high volumes, we'll choose EMS as the option, we will contact you to confirm this. 3. Expedited shipping (DHL), check it in http://www.dhl.com/en.html (FEDEX),check it in http://www.fedex.com/us/ It may take 3 to 5 business days for the delivery, For parcels sent by DHL/FEDEX, please double check the shipping address, and leave a contact number.
You will receive a notification e-mail from us when your order has been shipped. Information relating to shipping items, shipping time, the unique tracking number, and the tracking website will all be included
For EMS, it will take between 1-2 business days to process and appear in the China postal system. For HongKong Post, it will take 1-3 business days to process and appear in the Hong Kong postal system. Please be patient and try the tracking number again later.
If the payment has been made via PayPal, then we can refund your payment to your PayPal account. It will be processed within 1-3 business days when the case has been resolved, following which you will receive a confirmation email from PayPal.
Please make sure the item is broken and non-functioning or you don't like it. If you really want to return it, please contact us e-mail.
a) 3 months free repair warranty: the buyer should pay all the shipping and handling fees for the item repair.3 month guarantee for replacement: the buyer should pay the postage for returns if the problem(s) have been confirmed to be our fault. 3 month guarantee for refund: the buyer should pay the postage for returns if the problem(s) have been confirmed to be our fault. b) The returned item must be in brand new condition and in the original packaging in order to be eligible for the full refund. c) We are not responsible for any lost or damaged packages if they have been shipped uninsured. d) Regardless of the reason for returning the item to us, the buyer must pay the shipping and handling costs again to re-ship the item back to us (the only exception is if we have used the incorrect shipping address). So please make sure the shipping address you provide is always accurate and up-to-date.
If the product is still under warranty, you pay for returning the item to us, and we will send back the replacement item to you at our expense. If you are not satisfied with the product or the damaged item was your fault, then you should cover the postage for both sides.
If you have not received your item in time, firstly, please contact your local post office so that they can investigate, and then contact us to help. If you do not receive your item in 45 days, and you have paid for insurance at the time of ordering, we can resend the item or provide a refund to you.
Firstly, please make sure whether the problem is due to an actual color difference or lighting conditions, as some items will appear different depending on the point of view. Please take clear photographs under good lighting and submit them to us for review; also scan the shipping and packing labels on the package. If it is confirmed to be the wrong item, then we will solve the problem for you, and either resend the item or provide you with a large discount on your future order(s).
Yes. The company allows non-working products to be returned for a refund within 30 days of the delivery date. We will refund your payment when we receive the returned item. Additional deductions for all refunds will be made depending on the current market value of the item.
Of course, we can get you even better prices for large volume orders.
Certainly, if the goods aren't sent yet to you. If the goods are paid and sent you, to remove the order it's impossible.
You can contact us using our email and change the shipping address, however this is only possible for orders that have not yet been shipped out.
It depends. For some countries, no, but in other countries, yes, and the amount varies depending on the individual country.
If the order payment status is “Unpaid”, then you can delete it (contact us). If the order has been paid and the shipment status is “processing”, you can contact us to cancel the order and get refund. If the order has been paid and the shipment status is “shipped out”, we are unable to cancel or modify the order any more.
Yes, please contact us if you wish to change the order or the shipping address while the order is still being processed.
Why do I need to pay for remote shipping fee since I had already paid for the total shipping fee for DHL shipping?
According to DHL, it is because your address belongs to a remote area which can be tracked by http://remoteareas.dhl.com/jsp/first.jsp. What you pay for is only the postage for DHL, but this does not include the remote shipping fee. For cases like these, you can choose EMS shipping instead and pay for the extra shipping fee.
Usually we ship the expedited shipping order by DHL, except in the following cases: - Your order contains some items like an E-cigarette which cannot be shipped using DHL as they do not accept this product type. - Your shipping address is a PO Box, which cannot be delivered to by DHL. - Your local place is not covered by the DHL service. - The volume of your package is very large and not very profitable to ship by DHL. We will contact you to confirm whether you want to pay to cover the additional shipping cost. - Your country does not accept individual express shipments by DHL, e.g. Russia - The import tax is very high if the order is shipped using DHL. - There is a high likelihood that the parcel will be detained by the Customs if it is sent using DHL, such as Portugal.
First, please carefully check and review your order list to make sure whether the order was sent by only one package instead of a split delivery with more than one package. If items are sent separately, please be patient and wait for the rest of the split delivery to arrive. If all of the packages for the order have been delivered but you are still missing an item, please check the contents of the packages carefully, especially if it is a small item. If you are still unable to locate the item, please take a photo and contact us. You should attach photographs that clearly show all of the individual packing labels on the boxes.
It is possible that one or more items in your order have recently become out of stock. We will first ship the other products that have stock priority to you, meaning that you will have received a partial order. We will inform you by email so that you save time instead of waiting for a full shipment before we dispatch it to you. In the event of a split order, we will arrange the second shipment for the rest of the items as soon as possible. Alternatively, we are able to cancel the items that we have not yet sent and refund the costs to your account.
Everbuying.com chooses products to sell based on their excellent designs and proven hardware reliability. We quality control all the items carefully before the packing stage, as well as check all of your orders during the packing stage to make sure that all necessary accessories are included. We have a strict in-house quality control testing system to ensure that your ordered products function well before they are packed and sent to you. In addition to the normal quality assurance steps, we also make sure that all of the goods have been previously quality controlled at the manufacturing stage.
Please make sure the item is broken and non-functioning or you don't like it. If you don’t know how to use or operate the product, please contact us for assistance.
To do a factory reset of the phone, you should follow these steps: go into Settings – choose “Restore factory”. If you are prompted for a password, try one of the following: 1122, 1234, 1111, or 0000.
Regarding the touch screen, please do as the following instructions: a) Reset to factory settings, use password 1122, 1234, 0000, or 1111 b) Choose pen calibration, and adjust the screen to your own preferences. If the touch screen is frozen, please turn off the phone and switch it on and try again. Also, try to use another battery to see if that resolves the issue. Please inform the Customer Service staff of the result.
Please use the USB cable to connect the phone on the computer to check whether you can turn it on all the time. If that doesn’t work, then please change to another battery and compare the results.
Please kindly follow the instructions below: a) Check the settings on your phone, and select the one that says “Dual SIM cards open”. b) Check whether you have inserted the SIM card in the phone properly, without any mistake. For example, it must be on its correct side, and pointing in the correct direction. c) When you insert the SIM card, please make sure the phone has been turned off. Afterwards, insert the SIM card, then turn on the phone and see if the SIM card is detected. d) Reset the phone to the factory settings, then insert the SIM card again. For the password, please try the following: 1122, 1111, 0000, and 1234.
All phones will only work with GSM network GSM 850/900/1800/1900 WCDMA 2100MHz. Unlocked for Worldwide use. Please check if your local area network is compatible with phone, you can click here http://maps.mobileworldlive.com to see the Network Frequency for your country. Please confirm with your carriers or providers before you purchase this item
You have to make wholesale request. Specify quantity of goods and your mail. Wholesale discounts from 2 pieces. Payment on PayPal account. The account will be sent on your e-mail
Certainly. In some days on mail PayPal account for payment will be sent you. The bill has to be paid within 7 working days. If the bill isn't paid in time, the order is cancelled.